Brendas Books Online stands behind our products and guarantees your satisfaction.

We guarantee our products.
Brendas Books Online promises to deliver high-quality products in good condition. If, for any reason, your purchase is not satisfactory, we will gladly replace it or refund your money (excluding delivery charges). Simply return your merchandise with the original paperwork and packaging within 30 days of receiving your order. We promise to process your request in a timely manner. Orders with payments by checks or money orders will require additional time to process.  Please allow 7 days for processing.

We guarantee first-class customer service.
Brendas Books Online is committed to making you happy. If you have any questions or concerns regarding our products or services, please contact us at brenda@brendasbooksonline.com. 

Every time you shop with Brendas Books Online, you are backed by our security guarantee. When you are shopping at Brendas Books Online, you are shopping on our secure server, which encrypts all of your personal information, including name, address and credit card number. All credit card transactions made on the Brendas Books Online Web site are protected using industry standard SSL Security.  All Brendas Books Online credit card transactions are cleared through our secure servers that are protected from fraud with a certificate from Verisign.

To view certificate information in Windows Internet Explorer: While in our secure order area, right-click on the bottom portion of one of our checkout pages and select the Properties item. In the Property Sheet window that appears, select the Certificates button to see certificate information. Please note: the Macintosh version of Internet Explorer does not support this functionality.

To view certificate information in Netscape Navigator: While in our secure order area, right-click (control-click on the Macintosh) on the bottom portion of one of our checkout pages and select the Page Info item.